We've since received a significant number of reports indicating similar problems.
Dead, empty i Pods Some users are left with completely unusable i Pods after applying the 2004-04-28 updater, which is prompted for automatic installation: One Mac Fix It reader writes "Downloaded and installed the recent i Tunes, i Pod, Quicktime updates via Software Update. i Tunes recognized that the i Pod needed to be updated which it did and appeared to complete successfully.
i) From the command line: The Perl application ("").
Note that when typing commands in the "cmd.exe" shell, you should use double quotes instead of single quotes as shown in some examples.
" - Open Photography Forums Requires Perl 5.004 or later.
No other libraries or software required, but some optional Perl modules may be added to enable certain Exif Tool features (for details, see the DEPENDENCIES section of the README file included in the full distribution).
Valentijn Schutyser writes "Since i did the update on the ipod(2nd G 20GB), he shows only shows up in itunes after a reset.
Then he syncs normally with isync, and i can play my music on the ipod via itunes, but the moment i eject the ipod in the finder or in itunes, none of my music seems to be on the ipod, he's empty, none of the playlist that showed up in itunes are available on the ipod(display).
It is so dead that it isn't even recognized as a device on the firewire bus by System Profiler." Other users are not even able to complete the update installation process.
In most cases, when the updater fails prematurely, a non-functional i Pod is the result.
Tried restoring through older i Pod software - wouldn't take I now have an i Pod that doesn't work at all." Try resetting you i Pod Albeit not successful for all users, resetting the i Pod can restore functionality and allow the device to been seen in i Tunes in some cases.
As described in Knowledge Base article #61705, resetting the i Pod or i Pod mini is accomplished via the following process: Unfortunately, this solution is only temporary for some users.
Some users report that temporarily disconnecting the Apple camera allows the update to apply smoothly: George Vineyard writes "I removed my i Sight when I ran into trouble updating my i Pod using i Pod updater.